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Information on Ordering, Returning, Packaging, Shipping and Gift Certificates
 
 
1) Orders
 
You can purchase an item directly from me by phoning me at 585.381.8192, emailing me at joan@razzledazzleny.com, or faxing me at 585.381.3125 with what you would like to buy along with your purchasing information.  I do accept cash, check, MasterCard and Visa.

  

2) Returns

 

Please read this section carefully and follow the procedures for a return.

  • I value you as a customer, and want you happy with any of the jewelry you purchase from Razzle Dazzle.  If you are unhappy with your item of jewelry for whatever the reason - - it doesn't fit well, it wasn't what you expected, it came in damaged - - the first thing to do is to please notify me within 7 days of receiving the jewelry stating that you wish to return it and why.

  

  • You can notify me through email ( joan@razzledazzleny.com ), snail mail (Joan Parker, Razzle Dazzle, P.O. Box 563, Pittsford, NY  14534) or a phone call (585-381-8192).  I will then respond to your request via email or a phone call. All returns need my authorization Returns without my authorization will not receive a refund.   The items that have a no-return, no-refund policy are custom orders, personalized orders and sale items. 

     

  • Once I receive notification that you wish to return the jewelry, you then need to send it back to me within 7 days of that notification.  Please send the item back insured, so if the package gets lost or damaged in shipment, you have recourse to recover your money.  Razzle Dazzle is not responsible for items damaged or lost by the return carrier.  

 

  • All jewelryitems need to be returned to me in good condition, unaltered, unused and without signs of wear or structural damage.If the jewelry came to you damaged in the original shipment, and that's the reason you are returning it, then that needs to be addressed when you first get in touch with me

 

  • Please wrap and package the jewelry well and send it back to me in a sturdy box, insured and with tracking.  Please include a copy of your paid invoice in the return package along with your full name and address to which I can send your refund check, if you paid by check or by cash.  If you paid by credit card, then I need your credit card information so you can receive a credit to your charge cardPlease include a phone number where you can be reached during the daytime and evening hours.

 

  • The address you should use on the package being sent back to me is:  Joan Parker, Razzle Dazzle, P.O. Box 563, Pittsford, NY  14534.  The post office is the best way to get an item back to me.  If that's not possible, please use whatever carrier you wish that delivers to a P.O. Box.  Not all of them do.  Let me know how you are sending the package back to me so I can expect it.

 

  • Upon receipt of the package, I will inspect the jewelry.  If it is received by me in the condition I expect based on your reason for return, you will get a full refund (minus the original shipping, handling and insurance charges) in the form of a business check or a credit to your charge card.

  

3) Packaging

 

  • Fashion Jewelry Packaging:

 

Your Fashion Jewelry purchase will come to either you or the recipient of your generous spirit, packaged in one of the complimentary gift boxes as seen in the photo to the immediate left.

  • white, rigid, cardboard jewelry boxes  in a variety of different sizes with cotton or polyester fill inserts, or
  •  small white, lime green or raspberry (lime and raspberry not shown) Chinese take-out containers with lime green or white tissue paper fill.

     

All boxes and Chinese take-out containers are wrapped with a colorful, raspberry, sheer ribbon and then tied in a lovely bow.  That gift package will be placed in a sturdy, white, cardboard shipping box, along with a personalized message from you on Razzle Dazzle stationery, then addressed to its recipient and merrily sent on its way! 

 

 

  • Fine Jewelry Packaging:

 

The complimentary packaging for Fine Jewelry is the black, velveteen, drawstring pouch, as seen in the above-left photo.  That pouch will be put into one of the larger white, rigid, gift boxes (also shown in above-left photo), wrapped and tied in a bow with sheer, raspberry ribbon, and then placed in a sturdy, white, shipping cardboard box.  Included will be a personalized message from you on Razzle Dazzle stationery.

 

The open ring box you see in the photo to the immediate left is a sample of an upgrade in gift packaging.  This luxurious, white, leatherette, flip-top box is nicely padded for protection as well as presentation, and will last a very long time.  If your item of jewelry is a gift that needs to be shipped, the leatherette box will be placed in its companion, white rigid box (example: the box shown underneath the ring box), tied with a raspberry sheer ribbon and then packed in a white, sturdy, cardboard shipping box, ready to be sent to its lucky recipient. Of course, included in the shipping box will be a personalized message from you on Razzle Dazzle stationery.

 

I have five different sizes of leatherette boxes, each size designated for its appropriate piece of jewelry:

 

Leatherette Box ChoicesSize of BoxesCost of Boxes

Ring Boxes

2.5"w  X  2.5"d  X  2 1/8"h 

$3.75 + tax 

Hoop Earring Boxes

2 7/8"w X 3.25"d  X 1.75" h $4.50 + tax 

Earring/Pendant Boxes

3 1/8"w  X  4"d  X  1 7/8"h $5.00 + tax 

Bracelet Boxes

(while leatherette pillow inside)

4"w  X  4"d  X  2 5/8"h $6.25 + tax 

Necklace Boxes

7.5"w  X 7 5/8"d X 2 3/8" h $9.50 + tax 

 

Confused as to which gift box you will need?  Please contact me by phone at 585-381-8192 or by email at joan@razzledazzleny.com and I will be delighted to help you decide.

 

 

4) Shipping  (United States only at this time)

 

Fashion Jewelry:

  • All Fashion Jewelry items will be shipped via the United States Postal Service, first class mail, for a fee of $7.00 per package and a weight of 6 oz. or less. Over 6 oz. but less than 10 oz. you will be paying somewhere between $7.00 and $8.50. If several items are purchased by the same buyer, I will try to put as many of the jewelry items as possible into one package.  If that's not possible and I need to use several additional packages, then $6.00 per additional package would apply.
  • If you require overnight shipping, please contact me for pricing.

Fine Jewelry:

  • Please contact me for shipping information regarding Fine Jewelry at either my email address, joan@razzledazzleny.com or my phone number, 585-381-8192.  Thank you.

 

How quickly will my jewelry order be shipped?

If the item of jewelry is already made, one to three days from the time the order has been placed and paid for.  If the item has to be constructed, it could take anywhere from a week or two, depending on whether or not the components necessary are in stock.  I will let you know the shipping status via email.

 

5) Gift Certificates

Please call me at 585-381-8192 with your request.  Thank you.

 

6) Pricing

The prices of all the items in this website are subject to change, without prior notice, due to the ever-changing market of precious metals and gemstones.

 

As careful as I tend to be in recording information and pricing, there is always the possibility of typographical errors, and I reserve the right to correct those errors.